Refund Policy

1.Refunds & our merchant of record

This Refund Policy applies to purchases of DropToAd subscriptions and credits, operated by Adaptiwe Technology DOO Niš. All payments for the Service are processed by our merchant of record, Lemon Squeezy, which handles billing, tax, invoicing, refunds and chargebacks on our behalf.

Accordingly, refunds are administered by Lemon Squeezy in accordance with its own policies, which form part of the terms that apply to your purchase. Lemon Squeezy may issue a refund at its own discretion — typically within 60 days of purchase — to resolve or prevent a payment dispute or chargeback. Where an approved refund is issued, Lemon Squeezy returns the funds to your original payment method.

2.How to request a refund

You can request a refund in either of these ways:

• Manage your purchase directly with Lemon Squeezy at app.lemonsqueezy.com/my-orders — enter the email you used at checkout and Lemon Squeezy will email you a secure link to view your orders and receipts; or
• Email us at support@droptoad.com with the email address on your account and, if you have it, your order or invoice number, and we will help you with your request through Lemon Squeezy.

Once a refund is approved by Lemon Squeezy, it is processed to your original payment method and typically appears within 5–10 business days, depending on your bank or payment provider.

3.Cancelling your subscription

You can cancel your subscription at any time from your billing settings in the app, or via Lemon Squeezy. Cancelling stops future renewal charges. Your plan and any remaining credits stay active until the end of the current billing period, after which your subscription will not renew. Cancelling on its own does not automatically issue a refund for amounts already paid; any refund is subject to Lemon Squeezy's policies and your statutory rights.

4.Contact

Questions about refunds or billing? Email us at support@droptoad.com and we'll be glad to help.